XPT Software is seeking a seasoned Major Incident Manager to oversee end-to-end handling of high-severity IT incidents, coordinating cross-functional teams to restore services rapidly and minimize business impact. The role requires strong incident command, communication with executives, and governance-driven post-incident improvements.
The ideal candidate will bring ITIL v3/v4 fluency, hands-on incident management, and experience with ServiceNow, BMC Remedy, and Jira Service Management.
ITIL Major Incident Manager — Lead Incident Response in Melbourne employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
