Must Have Skills:
- Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
Nice to Have Skills:
- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
- Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
- Loading/Reloading of PCs with Customer standard image for deployment.
- Operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
Detailed Job Description
- IT professional with over 10 + years of hands‑on expertise in infrastructure, end‑user support, and across enterprise environments with Install / Move / Add / Changes and co‑ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
- Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
- Loading/Reloading of PCs with Customer standard image for deployment.
- End‑to‑end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
- Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
- Operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
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EUC Engineer Desktop Support in Melbourne employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
