At a Glance
- Tasks: Lead the design and implementation of innovative customer engagement solutions using Dynamics 365.
- Company: Join a forward-thinking tech company focused on customer insights and engagement.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
- Why this job: Make a real impact by shaping customer journeys with cutting-edge technology.
- Qualifications: Experience in Dynamics 365, strong problem-solving skills, and a passion for tech leadership.
The predicted salary is between 118800 - 145200 $ per year.
- Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages
- Roles and Responsibilities
- Lead the design and implementation of solutions using
- Dynamics 365 Customer Insights – Journeys (Real-time Marketing) and
Power Pages (Power Portal) .
- Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management .
- Design and develop
Power Pages portals with custom UI, authentication, and role-based access.
- Provide technical leadership and mentorship to development teams; enforce coding standards and best practices.
- Translate business requirements into technical design documents and scalable architectures .
• Configure and customize
- Customer Insights Journeys (segments, triggers, journeys, forms, emails)
- Power Pages (Liquid templates, web roles, content, site settings)
• Develop custom solutions using
- Power Platform (Power Automate, Power Apps)
- Integrate Dynamics 365 with external systems and third-party applications using APIs, Azure services, or middleware.
- Implement security models , including authentication (Azure AD B2C, external identity providers) and authorization.
- Drive
CI/CD implementation , environment management, and deployment strategies using Azure Dev Ops.
- Conduct technical reviews, code reviews, and solution validations .
- Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.
- Ensure compliance with data privacy, governance, and performance standards .
Strong hands-on experience in
- Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
- Expertise in
Microsoft Dataverse and data modeling.
• Proficiency in
- Liquid templating
- Experience with
- Power Platform tools
(Power Apps, Power Automate).
- Strong integration experience using
REST APIs, Azure Functions, Logic Apps .
- Knowledge of security frameworks , authentication (OAuth, Azure AD B2C), and role-based access.
- Experience in solution design, architecture, and technical leadership .
- Familiarity with
Dev Ops practices , CI/CD pipelines, and environment management.
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication and stakeholder management abilities.
- Preferred Skills
- Microsoft certifications such as:
MB-260 (Customer Data Platform Specialty) - Experience with
Customer Data Platforms (CDP) and customer data unification.
- Exposure to
AI-driven personalization and customer analytics .
- Knowledge of event management modules in Customer Insights Journeys .
- Experience with
- Azure Integration Services
(Service Bus, API Management).
- Familiarity with front-end frameworks and UX best practices .
- Experience working in
Agile/Scrum environments .
- Domain experience in industries like
Retail, BFSI, Healthcare, or Telecom .
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Dynamics 365 Customer in Melbourne employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
