Digital Service Desk Analyst - Elevate Customer Experience in Melbourne

Digital Service Desk Analyst - Elevate Customer Experience in Melbourne

Melbourne Full-Time 49500 - 60500 $ / year (est.) On-site
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At a Glance

  • Tasks: Provide top-notch IT support and enhance customer experience through digital services.
  • Company: Join XPT Software, a leader in IT solutions for Sydney Water.
  • Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
  • Other info: Dynamic work environment with a focus on continuous improvement.
  • Why this job: Be part of a team that values innovation and customer satisfaction.
  • Qualifications: Strong communication skills and a passion for technology.

The predicted salary is between 49500 - 60500 $ per year.

XPT Software Australia PTY Ltd offers a role within its Digital Service Desk for Sydney Water IT services in Melbourne.

The position focuses on delivering IT-enabled digital service desk support, ensuring security and process adherence, and maintaining high customer service standards.

The successful candidate will contribute to training, reporting, and continuous improvement of service delivery.

Responsibilities include ensuring SLA compliance, collaborating with team members, and delivering

Digital Service Desk Analyst - Elevate Customer Experience in Melbourne employer: XPT Software

XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.

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Contact Details:

XPT Software Recruitment Team

We think you need these skills to ace Digital Service Desk Analyst - Elevate Customer Experience in Melbourne

IT Support
Customer Service
SLA Compliance
Collaboration
Training Skills
Reporting Skills
Continuous Improvement