Position: ServiceNow ITSM Architect
Role Overview
We are seeking an experienced ServiceNow ITSM Architect with strong expertise in leading customer discovery workshops, requirement gathering, solution architecture, and end-to-end ServiceNow ITSM implementations. The ideal candidate will engage with business and IT stakeholders to understand current processes, identify transformation opportunities, and design scalable ServiceNow solutions aligned with business objectives.
Key Responsibilities
Discovery & Consulting
- Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.
- Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.
- Capture and document business, functional, and technical requirements.
- Provide consulting recommendations and define ServiceNow adoption roadmaps.
- Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.
- Design end-to-end ServiceNow ITSM solutions covering:
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Define solution architecture aligned with ServiceNow best practices and platform governance.
- Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.
- Ensure scalability, security, maintainability, and performance of proposed solutions.
Preferred Qualifications
- ServiceNow Certified Technical Architect (CTA) – Advantage
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ServiceNow ITSM Architect in Brisbane employer: XPT Software
XPT Software is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of AI governance. Located at the heart of Defence operations, employees benefit from unique opportunities to engage with industry leaders and contribute to meaningful projects that enhance national security. With a strong focus on professional development, XPT Software supports employee growth through continuous learning and mentorship, making it an ideal place for those looking to make a significant impact in their careers.
