At a Glance
- Tasks: Lead ITOM initiatives by gathering and analysing business and technical requirements.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for remote work.
- Other info: Dynamic role with excellent career growth and continuous learning opportunities.
- Why this job: Make a real impact by designing scalable ITOM solutions and improving processes.
- Qualifications: Experience in ITOM, strong analytical skills, and ability to collaborate with diverse teams.
The predicted salary is between 61650 - 75350 $ per year.
- Gather, analyze, and document business and technical requirements for Service Now ITOM initiatives.
- Conduct workshops with infrastructure, cloud, network, application, and operations teams to understand current-state processes and challenges.
- Translate business requirements into functional and technical specifications for ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
- Define CMDB data model, CI classes, relationships, identification and reconciliation rules aligned with CSDM.
- Work with architects and technical teams to design scalable ITOM solutions and integration requirements.
- Analyze infrastructure, cloud, monitoring, and application landscapes to support Discovery and Service Mapping implementations.
- Facilitate integration requirements between Service Now and enterprise monitoring tools such as Solar Winds, Splunk, Dynatrace, Cloud Watch, Azure Monitor, and others.
- Support Event Management and AIOps use cases by defining event correlation, alert management, and operational workflows.
- Develop user stories, process flows, use cases, acceptance criteria, and functional design documents.
- Coordinate UAT activities, defect management, solution validation, and stakeholder sign-off.
- Support data quality initiatives, CMDB governance, and continuous service improvement programs.
Tech Lead- ITOM employer: XPT Software Australia
XPT Software Australia is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about learning and development. Located in a vibrant tech hub, we offer comprehensive employee growth opportunities, including access to cutting-edge training resources and mentorship programs. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages professional advancement.
We think you need these skills to ace Tech Lead- ITOM
Business Analysis
Technical Requirements Gathering
ServiceNow ITOM
Workshop Facilitation
Functional Specifications
CMDB Data Model Definition
Integration Design
