At a Glance
- Tasks: Provide first-line support for incidents and service requests in a dynamic contact centre.
- Company: Join XPT Software Australia, a leader in innovative tech solutions.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Other info: Dynamic environment with a focus on teamwork and professional development.
- Why this job: Make a real impact by helping users solve their issues every day.
- Qualifications: Experience in contact centre operations and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
XPT Software Australia is seeking a Contact Center Support Engineer (L1) to act as the first line of support for incident and service requests across voice and digital channels. The role emphasizes hands-on troubleshooting, platform knowledge, and strong communication with business users and operations teams in a dynamic contact center environment.
Candidates should have experience in contact center operations support and familiarity with Microsoft Dynamics 365 CC (preferred) or other platforms.
Impactful L1 Contact Center Support Engineer in Sydney employer: XPT Software Australia
XPT Software Australia is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about learning and development. Located in a vibrant tech hub, we offer comprehensive employee growth opportunities, including access to cutting-edge training resources and mentorship programs. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages professional advancement.
