XPT Software Australia is seeking an experienced L1 Contact Center Support Engineer to join our Parramatta team. You will be the first point of contact for incidents across voice, chat, email and digital channels, performing user-level troubleshooting and coordinating with L2/L3 as needed.
Strong communication, stakeholder management and knowledge of contact center platforms (Genesys Cloud, Dynamics 365) are essential.
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Impactful L1 Contact Center Engineer – Flexible Workplace in Sydney employer: XPT Software Australia
XPT Software Australia is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about learning and development. Located in a vibrant tech hub, we offer comprehensive employee growth opportunities, including access to cutting-edge training resources and mentorship programs. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages professional advancement.
