Job Summary
We are looking for a hands-on IAM Technical Lead. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.
The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.
Key Responsibilities
- Provide technical leadership for IAM platforms (no people management responsibility)
- Drive solution design validation, troubleshooting support, and technical governance
- Act as escalation point for complex IAM issues and integrations
- Work hands-on on incidents, service requests, and problem tickets
- Perform deep troubleshooting and root cause analysis (RCA)
- Support access provisioning issues, PAM onboarding, and integration failures
- Ensure SLA adherence and operational stability
- Lead and actively participate in priority incident callsProvide technical ownership during Major Incident Management (MIM)
- Support real-time mitigation and post-incident RCA activities
- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
- Identify and implement automation and process improvements
- Contribute to runbooks, SOPs, and knowledge management
- Support audit, compliance, and remediation activities
Required Skills (Must Have)
- Strong hands-on experience in:
- CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
- SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)
Experience In
- Production support / BAU IAM environments
- Handling priority incidents and MIM calls
- ITIL processes (Incident, Problem, Change)
Strong troubleshooting and debugging skills
Preferred Skills (Good To Have)
- Experience with Okta (SSO, MFA, lifecycle management)
- Knowledge of Jenkins / CI-CD pipelines / automation frameworks
- Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)
Key Competencies
- Strong analytical and problem-solving skills
- Ability to work in high-pressure incident environments
- Good communication and stakeholder management
- High ownership and accountability mindset
Role Boundaries
- This is NOT a people management role
- Focus is technical leadership + hands-on delivery
- Candidate must be comfortable leading from the front during incidents
IAM Technical Lead employer: XPT Software Australia
XPT Software Australia is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about learning and development. Located in a vibrant tech hub, we offer comprehensive employee growth opportunities, including access to cutting-edge training resources and mentorship programs. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages professional advancement.
