- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain
Nice to Have Skills:
- enhancement of AI capabilities in our Contact Centre to service our customers
Detailed Job Description
Mandatory Skills
5+ years experience
Understanding of the Contact Center domain
Amazon connect
Business Analyst skills
Responsibilities
Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.
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Business Analyst -Contact Center Domain in Melbourne employer: Xpt Software Australia Pty
Join our dynamic technology team in Brisbane as a Senior Developer, where you'll be part of a collaborative and innovative work culture that values continuous improvement and employee growth. We offer competitive benefits, opportunities for professional development, and the chance to work on cutting-edge cloud-based applications using the latest technologies. Experience a supportive environment that encourages creativity and teamwork, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Xpt Software Australia Pty Recruitment Team
