At a Glance
- Tasks: Lead testing for Contact Center solutions using Cyara and ensure top-notch customer experiences.
- Company: Join XPT Software, a dynamic tech company with a global presence.
- Benefits: Competitive contract pay and the chance to work with leading clients across various industries.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Be at the forefront of tech innovation in the Contact Center domain.
- Qualifications: 5+ years experience, 2+ years with Cyara, and strong testing skills.
The predicted salary is between 90000 - 110000 $ per year.
- XPT Software Australia Pty Ltd | Contract
- Test Lead with Contact Center and Cyara
- Melbourne, Australia | Posted on 08/14/2026
- XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT Software Australia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Must Have Skills
- Understanding of the Contact Center domain
- 5+ years of total experience
- 2+ years of hands-on Cyaraexperience
• Strong experience with
- Cyara Automated Regression Testing o Voice and Digital Channel Automation
Nice to Have Skills
- Detailed Job Description
- Experienced Cyara Automation Testerto support the testing and validation ofenterprise Contact Centeras a Service (CCaa S) ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncherto automate customer journey testing acrossvoice, IVR, digital, and omnichannel customer serviceenvironments.
- Therole will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customerexperiences across contactcentertechnologies andintegrations.
Test Lead with Contact Center and Cyara employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
