At a Glance
- Tasks: Act as L3 support for complex DNS incidents and resolve critical outages.
- Company: Join a leading tech firm focused on innovative DNS solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your technical expertise.
- Why this job: Make a real impact by solving critical DNS issues in a dynamic environment.
- Qualifications: 5+ years in DNS operations with strong BIND and Linux skills.
The predicted salary is between 83970 - 102630 $ per year.
Must Have Skills
- 5+ years of experience in DNS operations/support, with at least 2–3 years at L3 level
- Strong hands‑on experience with BIND (open‑source DNS)
Deep understanding of
- DNS protocol internals
- Authoritative vs Recursive DNS
- TTL, caching behavior, and query resolution flow
- Strong Linux/Unix system administration experience
Strong networking fundamentals
- TCP/IP, UDP
- Latency and routing behavior
Nice to Have Skills
- Experience with Anycast DNS deployments
- Exposure to other DNS software: Unbound, Power DNS, Knot DNS
- Automation and scripting (Shell, Python, Ansible)
• Monitoring tools
- Prometheus, Grafana, Nagios, Zabbix
- ITIL processes (Incident, Problem, Change Management experience)
Minimum Years of Experience
Certifications Needed
- Top 3 responsibilities you would expect the Subcon to shoulder and execute
- Act as L3 escalation point for complex DNS incidents impacting production services
- Diagnose and resolve critical DNS outages, performance degradation, and security issues
- Provide expert support for authoritative and recursive DNS infrastructures
- Work closely with L1/L2 teams, NOC, and Core Network teams to restore services quickly
- Deep troubleshooting of BIND
- Perform DNS protocol‑level analysis
- Lead root cause analysis (RCA) for major incidents
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L3 Support Engineer DNS in Sydney employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
