XPT Software Australia Pty Ltd | Contract
Digital Services Analyst
Sydney, Australia | Posted on 06/16/2026
- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job DescriptionTechnical
- Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
- Contribute to the Digital culture of delivering a quality customer service experience
- Support other streams within the Digital Service Desk where required, to ensure call response SLAs
- Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
- Collate and deliver information to monitor and maintain Digital reports and processes.
- Ensure adherence to Sydney Water IT policy, process, and frameworks.
- Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
- Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
- Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
- Identify and implement ways to improve efficiency of Digital support processes and procedures.
Digital Services Analyst in Sydney employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
