XPT Software Australia Pty Ltd | Contract
HCM Application Management Services (AMS) Consultant
Melbourne, Australia | Posted on 10/12/2026
- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Role: HCM Application Management Services (AMS)Consultant
Experience: 5+ Years
Location: Melbourne, Australia
Role Overview
We are seeking an experienced HCM AMS Consultant to providefunctional application support, maintenance, and continuous improvementservices for Oracle HCM Cloud applications. The consultant will be responsiblefor incident resolution, service request management, system configuration,quarterly release support, stakeholder engagement, and ensuring adherence toagreed service levels. The specific HCM modules in scope will be definedseparately.
Modules: Core HR, absence, recruitment, learning,Talent and succession, performance and goals, Compensation, AI Studio
Key Responsibilities
- ProvideL2/L3 functional support for Oracle HCM Cloud applications.
- Analyze,troubleshoot, and resolve incidents, defects, and service requests withinSLA timelines.
- Performimpact assessment, configuration changes, testing, and deployment ofapproved enhancements.
- SupportOracle quarterly release analysis, regression testing, and productiondeployment activities.
- Conductroot cause analysis for recurring issues and recommend permanentsolutions.
- Collaboratewith business users, HR stakeholders, and technical teams to ensureseamless service delivery.
- Prepareoperational reports, service metrics, and governance updates.
- Identifyopportunities for automation, process improvements, and serviceoptimization.
- Participatein knowledge management activities and maintain support documentation.
Required Skills
- Strongexperience in Oracle HCM Cloud Application Support and Maintenance.
- Goodunderstanding of Incident, Problem, Change, and Service Request Managementprocesses.
- Experienceworking in AMS/Managed Services environments with SLA-driven support.
- Strongtroubleshooting, analytical, and stakeholder management skills.
- Experiencein testing, release management, and quarterly patch validation.
- Excellentcommunication and documentation skills.
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HCM Application Management Services (AMS) Consultant in Melbourne employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
