At a Glance
- Tasks: Gather requirements and create documentation for contact centre projects.
- Company: Join XPT Software, a leading tech company with a global presence.
- Benefits: Competitive contract rates and opportunities to work with top clients.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make an impact in the evolving contact centre domain with innovative AI solutions.
- Qualifications: 5+ years experience in business analysis and understanding of contact centre technologies.
The predicted salary is between 72000 - 88000 $ per year.
- XPT Software Australia Pty Ltd | Contract
- Business Analyst -Contact Center Domain
- Melbourne, Australia | Posted on 10/15/2026
- XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT Software Australia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Must Have Skills
- Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra. ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain
Nice to Have Skills
- enhancement of AI capabilities in our Contact Centre toservice our customers
- Detailed Job Description
- Mandatory Skills
- 5+ yearsexperience
- Understanding ofthe Contact Center domain
- Business Analyst skills
Responsibilities
- Interact with Business teams to gather Requirements.
- Interact with Implementation /Support teams to refine requirements
- Create required documentation tocommunicate requirements between project implementation and Business Teams.
- #J-18808-Ljbffr
Business Analyst in Melbourne employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
