At a Glance
- Tasks: Lead service delivery teams and ensure operational excellence in high-stakes environments.
- Company: Join XPT Software, a dynamic tech company with a global presence.
- Benefits: Competitive contract rates, flexible work arrangements, and opportunities for professional growth.
- Other info: Be part of a collaborative team driving innovation across various industries.
- Why this job: Make a real impact by optimising service delivery using cutting-edge technologies.
- Qualifications: Strong problem-solving skills and experience in stakeholder management.
The predicted salary is between 121500 - 148500 $ per year.
XPT Software Australia Pty Ltd is a Software Services company incorporated in 2016. We work with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains. We have 120+ technocrats in Australia working at our client locations. XPT Software Australia is part of group companies which has a global presence across India & Europe. We have served 100+ clients globally, fulfilling their onsite-offshore needs.
Job Description
Must Have Skills (Top 3 technical skills only):
- Problem analysis and resolution
- Communication and Collaboration Skills
Nice to have skills (Top 2 only):
- Strong ability to work collaboratively with cross-functional teams, including superannuation experts and other software developers, to deliver high-quality solutions.
Detailed Job Description:
We are seeking an experienced Senior Service Integration & Service Delivery Leader to oversee mission-critical, high-availability services within regulated enterprise environments. The role will be responsible for leading Service Delivery Managers and multi-vendor SIAM teams, ensuring operational excellence across Incident, Problem, Change, Release, Monitoring, and Vulnerability Management. The successful candidate will drive service stability, major incident management, continual service improvement, SLA/XLA governance, and service transition activities while leveraging AI, automation, and modern cloud technologies to optimize service delivery and business outcomes. Strong stakeholder management, leadership of complex service ecosystems, ITIL expertise, and a proven track record of delivering measurable operational improvements are essential.
Lead Consultant – Stakeholder Management employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
