L2 Support Engineer

L2 Support Engineer

On-site
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XPT Software Australia Pty Ltd | Contract

Melbourne, Australia | Posted on 07/30/2026

  • XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  • XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  • We have 120+technocrats in Australia working at our clientlocations.
  • XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  • We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

Must Have Skills:

  • Strong hands-on L2support experience with IAM applications (Forgerock / Ping)
  • Experience withForgeRock stack (Directory Services, FRIM, FRIG)
  • Proficiency inGroovy scripting
  • Solidunderstanding of Java (debugging, minor enhancements)
  • Experience withKubernetes and containerized environments
  • Hands-onexperience with mTLS, OAuth2, OpenID Connect, and SAML
  • Experience withSplunk and New Relic for monitoring and log analysis
  • Familiarity withCodefresh and GitHub Actions for CI/CD
  • Knowledge ofIncapsula (Imperva) or similar WAF solutions
  • Strong understanding of IAM, security protocols, and authentication flows

Requirements Detailed Job Description: Roles and responsibilities:

  • Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack
  • Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle
  • Support and maintain ForgeRock Directory Services (DS) environments
  • Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)
  • Develop and maintain Groovy scripts for customization and automation
  • Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels
  • Investigate issues using monitoring tools like Splunk and New Relic
  • Support Kubernetes-based deployments and containerized IAM workloads
  • Assist with CI/CD pipelines using Codefresh and GitHub Actions
  • Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting
  • Perform Java-based debugging and minor code enhancements
  • Participate in incident management, RCA, and problem management
  • Collaborate with security and infrastructure teams to ensure compliance with security best practices
  • Support release deployments and environment stability across Dev/Test/Prod

L2 Support Engineer employer: XPT Software Australia Pty Ltd

XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.

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Contact Details:

XPT Software Australia Pty Ltd Recruitment Team