At a Glance
- Tasks: Support digital services and ensure top-notch customer service for Sydney Water.
- Company: Join XPT Software, a leading tech company with a global presence.
- Benefits: Competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Be part of a dynamic team making a real impact in digital services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 63000 - 77000 $ per year.
- XPT Software Australia Pty Ltd | Contract
- Digital Services Analyst
- Sydney, Australia | Posted on 06/16/2026
- XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT Software Australia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
- Technical
- Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
- Contribute to the Digital culture of delivering a quality customer service experience
- Support other streams within the Digital Service Desk where required, to ensure call response SLAs
- Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
- Collate and deliver information to monitor and maintain Digital reports and processes.
- Ensure adherence to Sydney Water IT policy, process, and frameworks.
- Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
- Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
- Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
- Identify and implement ways to improve efficiency of Digital support processes and procedures.
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Digital Services Analyst employer: XPT Software Australia Pty Ltd
XPT Software Australia Pty Ltd is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for career advancement through mentorship and leadership roles, particularly in the fast-evolving field of infrastructure services. Our commitment to service excellence and operational governance ensures that our team members are empowered to lead transformative projects while enjoying a supportive culture that values diversity and teamwork.
Contact Details:
XPT Software Australia Pty Ltd Recruitment Team
We think you need these skills to ace Digital Services Analyst
Digital Service Desk Operations
Customer Service Experience
IT Security
Process Adherence
Service Level Agreement (SLA) Management
Training and Knowledge Sharing
Collaboration Skills
