At a Glance
- Tasks: Investigate and resolve software issues while enhancing user experiences.
- Company: Join Xplor, a tech company dedicated to helping businesses thrive.
- Benefits: Enjoy flexible working, competitive salary, and professional development opportunities.
- Other info: Be part of a diverse team with excellent career growth potential.
- Why this job: Make a real impact daily by improving application support for users.
- Qualifications: Degree in IT or related field; strong SQL and problem-solving skills.
The predicted salary is between 81000 - 99000 $ per year.
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.
Join our Education Vertical as an Application Support & Testing Specialist in Melbourne to make a real impact every day. Reporting to the Application Support Team Lead, this role will join a team of ICT support professionals responsible for investigating, diagnosing, testing and resolving software and application support issues.
Duties include:
- Investigate, diagnose, test and resolve escalated application support cases within agreed SLAs.
- Analyse application errors, data issues and system behaviour using SQL, logs, support tools and available technical documentation.
- Reproduce reported issues in test or support environments and document findings for escalation.
- Prepare and execute support testing activities, including test cases, regression checks and validation of configuration changes.
- Document root causes, workarounds and resolutions for recurring software and application issues.
- Liaise with product, development, implementation and customer success teams to resolve complex technical support matters.
- Maintain high standards of technical support and customer satisfaction.
What we offer:
This position offers a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the remainder working from home. This is a full-time opportunity, located in Melbourne, paying a salary of $85000AUD + Super.
Qualifications:
- Bachelor degree or higher qualification in Information Technology, Computer Science, Software Engineering, Information Systems or a closely related field.
- Strong proficiency in SQL, Microsoft Excel and data management.
- Ability to maintain accuracy, resilience and sound judgement when investigating and resolving urgent or complex technical support matters.
- Proactive and self-motivated learner.
- Experience working with virtual and cross-functional teams.
- Advanced Microsoft Office skills, particularly Excel.
- Strong communication skills.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences. We encourage you to apply even if you think you do not tick all the boxes.
Application Support & Testing Specialist in Melbourne employer: Xplor Technologies
Xplor Technologies is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to make a meaningful impact every day. With a strong commitment to professional growth, the SDR Manager role offers extensive training and development opportunities, alongside flexible remote working arrangements within Australia. Employees benefit from a supportive environment that values diversity, encourages collaboration, and prioritises well-being through initiatives like paid parental leave and community engagement days.
