XPENG ANZ seeks a dedicated customer service representative to serve as the primary contact for the dealer network and end customers, resolving inquiries and issues to ensure satisfaction.
You will act as a liaison between HQ, dealers, and active cases, handling multi-channel inquiries, ACL-related processes, and reporting. The role may evolve to include team oversight and process improvements to enhance CX.
Customer Experience Specialist — ANZ Liaison in Melbourne employer: XPENG
XPENG is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the rapidly evolving electric vehicle sector. Based in Queensland, employees benefit from a supportive environment that prioritises professional growth through comprehensive training programs and hands-on experience with cutting-edge technology. With a commitment to excellence in customer service and dealer support, XPENG offers unique opportunities for career advancement while contributing to a sustainable future.
