ROLE SUMMARY
The primary function of the Regional Service Manager is to support the dealer network with technical guidance. This includes but is not limited to dealer visits to perform:
- Customer vehicle repair inspections
- CSI – dealer improvement process reviews
- Dealer quality service and repair audits
- In-person at dealer meetings with customers to provide great CX and show Red Carpet Leadership to our dealer network
- Warranty spot check audits
- Verification that dealers are adhering to the EV Australian Standards
- Ensuring dealers have enrolled with the Australian Automotive Service and Repair Authority (AASRA) - Fit and proper person check.
- Making sure dealer staff are completing the required Dealer training programs that are available from ANZ
- Carry out technical investigations in conjunction with HO to rectify field technical and quality concerns.
Additional note for this position: This role is an important and unique role in that XPENG are a scaling business; the role is based in the Northern Region Office (QLD) and is primarily responsible for the Northern portfolio of dealers during the mid to long term. However, initially (first 12-18 months) will have a requirement to support QLD, NT, NSW & ACT. Specifically interstate travel, sometimes at short notice for customer concerns will be required. After 12-18 months the role will taper back to focus on QLD and NT.
KEY RESPONSIBILITIES:
- Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV)
- Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion
- Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues
- Attend formal customer case meetings to lift CX and execute brand premium service standards
THE SUCCESSFUL CANDIDATE WILL HAVE:
- Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background
- Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills
Regional Service Manager in Brisbane employer: XPENG
XPENG is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the rapidly evolving electric vehicle sector. Based in Queensland, employees benefit from a supportive environment that prioritises professional growth through comprehensive training programs and hands-on experience with cutting-edge technology. With a commitment to excellence in customer service and dealer support, XPENG offers unique opportunities for career advancement while contributing to a sustainable future.
