At a Glance
- Tasks: Lead the resolution of customer incidents and ensure minimal disruption.
- Company: Join Xero, a leading tech company focused on customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Other info: Dynamic role with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference by improving customer experiences during incidents.
- Qualifications: Experience in incident management and strong problem-solving skills.
The predicted salary is between 65700 - 80300 $ per year.
Xero is seeking an experienced Incident Manager to orchestrate swift resolution of major and minor incidents from the customer perspective.
You will balance urgent crisis response with thoughtful problem solving, ensuring customers understand what happened and why, and that disruption is minimised.
You will own end-to-end incident management from investigation and impact assessment to post-incident reviews, building processes that prevent recurrence.
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Customer Incident Manager – Hybrid employer: Xero
Xero is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne or Sydney. As a Senior Mobile Engineer, you'll enjoy meaningful ownership of projects, opportunities for professional growth through mentoring, and the chance to influence the development of cutting-edge mobile applications that empower small businesses globally. With a strong focus on engineering excellence and a commitment to leveraging AI in workflows, Xero provides a supportive environment where your contributions have a real-world impact.
