At a Glance
- Tasks: Join Xero's Site Reliability Engineering team to enhance system reliability and support millions of small businesses.
- Company: Xero, a leading tech company prioritising reliability and customer trust.
- Benefits: Flexible remote work options, collaborative office hubs, and a focus on professional growth.
- Other info: Work in a dynamic team across Australia and the US, with excellent career development opportunities.
- Why this job: Make a real impact by designing resilient systems and tackling operational challenges head-on.
- Qualifications: Experience in site reliability engineering or DevOps, with skills in Kubernetes and cloud platforms.
The predicted salary is between 81000 - 99000 $ per year.
The role / impact
Reliability is a top strategic priority at Xero, directly influencing customer trust across more than 3,000 services.
In this Site Reliability Engineering role, you will help shift reliability into a front-row discipline, moving beyond reactive fixes to uncover and resolve systemic resilience challenges across our global platform.
You will partner closely with product teams to design reliability by default, ensuring our systems withstand unexpected events while supporting millions of small businesses.
The role / impact
Reliability is a top strategic priority at Xero, directly influencing customer trust across more than 3,000 services.
In this Site Reliability Engineering role, you will help shift reliability into a front-row discipline, moving beyond reactive fixes to uncover and resolve systemic resilience challenges across our global platform.
You will partner closely with product teams to design reliability by default, ensuring our systems withstand unexpected events while supporting millions of small businesses.
The Team / How They Connect
You will join a focused Site Reliability Engineering team spanning Australia and the United States, responsible for incident management strategy, artificial intelligence operations tooling, and high-availability frameworks.
The team works in close partnership with product and infrastructure squads across Xero, embedding alongside engineers to resolve shared reliability gaps and implement resilient design patterns.
Together, the team shares incident commander responsibilities across regions, turning operational learnings into long‐term systemic stability.
- The team is currently working on / Initially, you will focus on
- Working across a modern technical stack centred on Kubernetes, AWS (including ECS and managed services), Golang, Python, and C#.
- Developing custom Kubernetes operators to automate storage resizing, alert provisioning, and reliability‐by‐default capabilities for development teams.
- Enhancing telemetry pipelines to extract AWS‐specific metrics from managed services and route actionable alerts directly to product squads.
- Implementing chaos engineering scenarios to test infrastructure failure modes, alongside building API load shedding and rate limiting to protect services against traffic surges.
- Where And How You Can Work
This role offers the flexibility to work remotely from anywhere in Australia, with office hubs available in Sydney, Melbourne, and Brisbane.
Whether you prefer working from home or coming into our collaborative spaces for team gatherings and boost days, we provide the autonomy to create a working routine that suits you best.
- Here are some of the things we are looking for
- You bring a solid background in site reliability engineering or Dev Ops, with experience diagnosing and strengthening distributed systems.
- You have practical experience managing containerised workloads in Kubernetes and running infrastructure on cloud platforms such as AWS.
- Your skillset includes practical coding proficiency in Golang, Python, or C#, coupled with curiosity for applying modern AI tools to operational challenges.
- You display strong agency and initiative, proactively identifying operational friction and proposing sustainable technical solutions without waiting for instruction.
- You demonstrate familiarity with incident management, participating in on‐call responses and conducting post‐incident reviews that translate into permanent fixes.
- You possess clear communication skills, consistently linking technical reliability investments directly to customer needs and measurable business outcomes.
Engineer - SRE in Canberra employer: Xero
Xero is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne or Sydney. As a Senior Mobile Engineer, you'll enjoy meaningful ownership of projects, opportunities for professional growth through mentoring, and the chance to influence the development of cutting-edge mobile applications that empower small businesses globally. With a strong focus on engineering excellence and a commitment to leveraging AI in workflows, Xero provides a supportive environment where your contributions have a real-world impact.
