At a Glance
- Tasks: Manage daily operations and ensure smooth patient services at Wyvern Medical Imaging.
- Company: Join a leading medical imaging practice focused on patient care and operational excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a difference in healthcare by leading a dedicated team and enhancing patient experiences.
- Qualifications: Experience in healthcare administration and strong leadership skills required.
The predicted salary is between 62100 - 75900 $ per year.
The Office Manager is responsible for the day-to-day administration, operational coordination, and leadership of the administrative functions of Wyvern Medical Imaging.
The role ensures the efficient running of front office operations, patient administration services, administration staff coordination, billing processes and customer service standards.
The Office Manager serves as a key liaison between patients, radiologists, referring clinicians, hospital stakeholders, and Wyvern Medical Imaging staff, ensuring a professional, patient-focused, and efficient service is maintained at all times.
Key responsibilities
Oversee the daily administrative operations of the medical imaging practice.
Ensure efficient workflow throughout reception, bookings, patient registration, billing, and report distribution processes.
Develop and maintain administrative procedures and work instructions.
Monitor clinic schedules and patient flow to maximize operational efficiency.
Supervise and support reception, booking, and administrative staff.
Participate in recruitment, onboarding, training, and performance development of administrative personnel.
Conduct performance reviews and provide ongoing coaching.
Ensure all patients receive professional, respectful, and timely service.
Manage patient enquiries, concerns, complaints, and compliments.
Oversee billing and accounts administration processes.
About you
Previous experience in healthcare administration management.
Demonstrated leadership and staff management experience.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Experience managing multiple priorities in a fast-paced environment.
Advanced computer skills including Microsoft Office 365.
Understanding of patient privacy and confidentiality obligations.
Ability to analyse reports and implement process improvements.
High level of professionalism and customer service.
Experience within a radiology or diagnostic imaging practice (desirable).
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Medical Imaging Office Manager in Sydney employer: Wyvern Health
Wyvern Health is an exceptional employer, offering a supportive and collaborative work culture that prioritises patient care and employee well-being. As a Rehabilitation Day Programme Scheduling Officer, you will benefit from ongoing professional development opportunities, a strong emphasis on teamwork, and the chance to make a meaningful impact in the lives of patients. Located in a vibrant community, Wyvern Private Hospital fosters an environment where your contributions are valued, and your growth is encouraged.
