Guest Service Generalist

Role Overview

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions, ensuring that all Owners and Guests receive efficient and courteous service and feel welcome throughout their stay.

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests, check‐in and check‐out, handling telephone and email inquiries, portage of luggage, cash handling and balancing procedures, and tour & travel inquiries/bookings, reservations and night audit procedures.
• Possess thorough knowledge of the operation of all administration equipment, such as email, basic Word & Excel documentation and credit‐card settlement machines.
• Perform housekeeping functions such as cleaning & maintaining guest accommodation.
• Perform food & beverage functions such as preparing and serving food & beverages.
• Perform maintenance functions such as maintaining guest accommodation and common areas.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self‐motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday periods.
• Current driver's licence.

Benefits

• Professional development funding.
• Discounted hotel stays across Australia, Fiji and NewZealand.

Travel + Leisure Co. is the world's leading membership and leisure travel company. We are an equal opportunity employer, and all applications will be considered for employment without regard to membership in any protected class.