At a Glance
- Tasks: Assist with complex enquiries and manage a personal caseload in a fast-paced environment.
- Company: Join Chandler Macleod, a diverse and inclusive workplace committed to your growth.
- Benefits: Gain valuable experience while working onsite in Canberra with a supportive team.
- Other info: Embrace a dynamic role with opportunities for professional development and community engagement.
- Why this job: Make a real difference by helping providers navigate grant processes and enhance service delivery.
- Qualifications: Strong problem-solving skills and excellent communication abilities are essential.
The predicted salary is between 56700 - 69300 $ per year.
Key Responsibilities
- Assess and respond to complex enquiries escalated from the Tier 1 Helpdesk.
- Manage a personal caseload, ensuring enquiries are triaged, progressed, and resolved within agreed timeframes.
- Investigate and resolve provider issues across multiple systems, including access, application, and grant administration matters.
- Issue and manage forms and provider‐facing activities through Smarty Grants and related systems.
- Liaise with Early Childhood Education and Care (ECEC) providers via phone and email.
- Apply program guidance and refer matters to the appropriate assessment or business area where required.
- Maintain accurate records and documentation to support service delivery, quality assurance, and reporting requirements.
- Contribute to a positive and provider‐focused service experience.
About You
- Experience managing workloads in a high‐volume environment while maintaining accuracy and attention to detail.
- Strong problem‐solving skills and the ability to identify appropriate actions and referral pathways.
- Excellent written and verbal communication skills.
- The ability to interpret and apply complex policies, procedures, and program guidelines.
- Strong stakeholder engagement and customer service capabilities.
- Confidence working across multiple systems and databases.
- Sound judgement and the ability to identify risks and elevate issues appropriately.
- Mandatory Requirements
- Current Baseline Security Clearance (mandatory)
- Ability to work onsite in Canberra City, 5 days per week
- Australian Citizenship
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www. chandlermacleod. com/diversity-and-inclusion.
Grant Helpdesk Officer in Parkes employer: Www.chandlermacleod.com
Chandler Macleod is an excellent employer that fosters a collaborative and supportive work culture, making it an ideal place for professionals looking to make a meaningful impact in HR. With a focus on employee growth and development, the company offers numerous opportunities for career advancement while working in a vibrant team environment. Located in a thriving area, employees benefit from a dynamic workplace that values innovation and continuous improvement.
