We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Manage a high volume of inbound customer calls
- Provide accurate information and timely resolution to enquiries
- Navigate multiple systems while maintaining call quality and accuracy
- Record and update customer information
- Escalate complex matters where required
- Deliver a consistently high level of customer service
About You
- Previous contact centre experience is essential
- Demonstrated experience handling high-volume inbound calls
- Strong communication and active listening skills
- Ability to build rapport and manage challenging conversations
- High attention to detail and data entry accuracy
- Comfortable working in a fast-paced environment
- Strong problem-solving skills and ability to follow processes
What's On Offer
- Opportunity to work with a leading organisation in its field
- Supportive and collaborative team environment
- Comprehensive training provided
- Competitivesalary package
Care Coordinator in Brisbane employer: Www.chandlermacleod.com
Chandler Macleod is an excellent employer that fosters a collaborative and supportive work culture, making it an ideal place for professionals looking to make a meaningful impact in HR. With a focus on employee growth and development, the company offers numerous opportunities for career advancement while working in a vibrant team environment. Located in a thriving area, employees benefit from a dynamic workplace that values innovation and continuous improvement.
