At a Glance
- Tasks: Support the Australian community by delivering essential government services.
- Company: Join Services Australia, a key agency of the Australian Government.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Entry-level roles with opportunities for growth and development.
- Why this job: Every day is unique, helping diverse customers in a dynamic environment.
- Qualifications: Empathy, resilience, and flexibility are key traits we’re looking for.
The predicted salary is between 47250 - 57750 $ per year.
Looking for a career with the Australian Government?
Customer service means a lot to Services Australia (our agency). When you work with us, you’ll support the Australian community when they need government services.
Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced and dynamic environment.
Service Delivery roles
- are rewarding and challenging
- are different every day and every customer you encounter will be different.
- enable us to connect with customers in person, on the phone or online to deliver Centrelink and Medicare services.
Service Delivery officers are
- empathetic, resilient and flexible
- ready to help people
- willing to move between different customer service channels and tasks as workload demands change.
These entry level positions involve working in a rostered and/or scheduled environment and may involve shiftwork. Dependent on operational requirements you may:
- preference rostered days of work between 7am and 7pm Monday – Friday
- work a set roster and undertake scheduled activities.
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Services Australia employer: Wugu Nyambil
Services Australia is an exceptional employer, offering a fulfilling career within the Australian Government where you can make a real difference in the community. With a strong focus on customer service, our dynamic work culture fosters empathy and resilience, providing employees with diverse opportunities for growth and development. Located in Yarrabah, we offer flexible working arrangements and a supportive environment that values every team member's contribution to delivering essential services like Centrelink and Medicare.
