Wrike is hiring a Team Lead, Customer Success to guide a regional team across Japan and Australia. You will coach a diverse group of CSMs and drive retention strategies to stabilize net retention and reduce churn.
You will collaborate with Product, Solutions, Sales, and Leadership to ensure a seamless customer journey from pre-sales to renewal. You will balance coaching with operational execution, tailoring playbooks for both transactional and high-touch enterprise accounts, while advancing
APAC Customer Success Team Lead – Retention & Growth employer: Wrike
Wrike is an exceptional employer that champions flexibility and innovation, allowing employees to thrive in a dynamic work environment. With a strong focus on collaboration and personal growth, team members enjoy comprehensive benefits, including health insurance and generous parental leave, while working alongside talented professionals across global hubs. The culture at Wrike fosters creativity and ownership, empowering employees to make meaningful contributions and drive impactful results.
