Medical Receptionist / Administration Assistant – Psychology Practice
Working Tuesday, Wednesday and Thursday from 9:00am–5:00pm, you'll manage the day-to-day reception and administrative needs of the practice and support our psychologists and other practitioners.
Key responsibilities
- Answering phone calls and responding to client enquiries
- Managing the practice email inbox
- Booking, rescheduling and confirming appointments
- Taking payments, processing invoices and following up outstanding accounts
- Communicating with GPs, specialists, schools and other health professionals
- Processing referrals and maintaining client records
- Sending letters, reports and other correspondence
- Supporting clinicians with general administrative tasks
- Maintaining an organised and welcoming reception and clinic environment
- Assisting with Medicare, NDIS, WorkCover and other third-party administrative processes
About you
- Has previous reception or administration experience
- Is confident communicating with clients by phone and email
- Has excellent written communication and attention to detail
- Is organised and able to manage competing priorities independently
- Is comfortable learning new systems and processes
- Uses initiative and can problem-solve
- Understands the importance of privacy, confidentiality and professional boundaries
- Has a warm and calm manner, particularly when communicating with people who may be distressed or anxious
- Is reliable and looking for a stable, longer-term position
- Previous experience in a psychology, allied health, medical or healthcare practice would be highly regarded
About us
Wren Psychology is a growing private psychology practice supporting children, adolescents, adults and couples. We provide psychological therapy as well as ADHD, autism, cognitive and learning assessments. We're a small practice, so this isn't a large corporate reception role. You'll get to know our clinicians and regular clients and become an important part of the day-to-day running of the practice. We value a workplace that is friendly, professional, supportive and down-to-earth.
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Medical Receptionist / Administration Assistant – Psychology Practice in Newcastle employer: Wren Psychology
Wren Psychology offers a supportive and friendly work environment, where employees can engage with health professionals and contribute to patient care. The practice values privacy and confidentiality, ensuring a respectful atmosphere for both staff and clients. With regular hours from Tuesday to Thursday, the role provides a balanced work-life dynamic.
