At a Glance
- Tasks: Lead delivery of Experience services and support client success across WPP Media agencies.
- Company: Join WPP Media, a global leader in media investment management.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work culture.
- Other info: Work in a dynamic environment with offices across major Australian cities.
- Why this job: Make an impact by driving best practices and mentoring future talent.
- Qualifications: Experience in managing teams and delivering high-quality client outcomes.
The predicted salary is between 49500 - 60500 $ per year.
Job Type: Permanent position | Full time position
Job Description
Job description: Experience Manager WPP AUNZ–Barangaroo NSW This is a role at WPP Media which is part of the WPP network.
- Job
- Type: Full-time
Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane
About WPP Media WPP Media is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, Essence Mediacom, Wavemaker, Choreograph and GOAT.
With 1,000+ people based across Sydney, Melbourne, Brisbane, Adelaide and Perth, WPP Media’s primary purpose is to maximize performance of WPP’s agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities.
WPP Media’s focus is to deliver unrivalled advantage to its clients, stakeholders, and people.
Combined with WPP Media’s global scale, our media investment decisions—guided by brand safety, leading privacy principles and premium relationships— represent 1 out of 3 ads in the global marketplace.
Through modern investment services, we put money against goals that move businesses forward.
Role Overview
The Experience Manager’s key function is to lead day-to-day delivery of Experience services and support client success across WPP Media agencies.
Reporting to the Experience Associate Director, this role manages client execution and team performance to ensure high-quality outputs including, but not limited to SEO, GSO, Analytics and Reporting.
The Experience Manager plays a hands-on leadership role, driving best practice implementation, mentoring junior team members, and collaborating across craft and performance teams to deliver measurable business outcomes for clients.
Key Responsibilities People
- Manage and develop junior team members within the Experience team, ensuring delivery standards, timelines, and quality benchmarks are met.
- Provide coaching, feedback, and development to foster career growth and skill progression.
- Support recruitment, onboarding, and training initiatives for new team members where required.
- Foster collaboration and a positive working culture that supports experimentation and innovation.
- Profit & Commercial
- Manage client scopes and ensure projects are delivered within contracted hours and budgets.
- Support the Experience Associate Director in identifying opportunities to grow Experience services within existing client portfolios.
- Contribute to business growth initiatives, assisting with proposals and presentations when required.
- Maintain accurate documentation and compliance with commercial and finance processes.
- Process & Operations
- Ensure consistent delivery standards across Experience outputs, including strategy, implementation, and reporting.
- Maintain strong operational discipline through accurate task management, project tracking, and quality assurance.
- Support the development and refinement of delivery frameworks, templates, and documentation.
- Collaborate with other craft and performance teams to integrate Experience practices into broader media strategies.
- Product
- Apply up-to-date knowledge of Experience tools, trends, and best practices to enhance client work and team capability.
- Support the implementation of Experience product frameworks and delivery standards across client accounts.
- Contribute to team knowledge sharing, documentation, and training to strengthen craft maturity.
- Clients
- Build and maintain strong, trusted client relationships, providing day-to-day leadership and support.
- Develop and execute Experience strategies that align with client KPIs and deliver measurable performance outcomes.
- Present confidently in client meetings and QBRs, translating insights into actionable recommendations.
- Work collaboratively with partner agencies, vendors, and internal teams to achieve shared objectives.
- Identify optimisation and innovation opportunities within client programs and communicate these effectively.
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Experience Manager in Sydney employer: WPP Media Limited
WPP Media is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in Melbourne that embraces flexibility while fostering collaboration. With access to cutting-edge resources and a commitment to diversity, employees are empowered to thrive in their careers, supported by a range of benefits including generous leave options and a vibrant office environment. Join us to be part of a forward-thinking team that values innovation and personal development, making a meaningful impact in the world of media.
