At a Glance
- Tasks: Manage billing processes and ensure accurate invoicing for our customers.
- Company: Join ANZ Worldline, a leading Australian payments business.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Play a key role in securing revenue and enhancing customer experiences.
- Qualifications: Tertiary qualification in Business or Finance and 3+ years in billing or finance roles.
The predicted salary is between 51750 - 63250 $ per year.
Welcome to ANZ Worldline Payment Solutions. We're an Australian payments business, wholly owned by ANZ. In Australia, card and electronic payments are the most widely used way to pay amongst consumers. That's why delivering secure, reliable and modern payments technology is so important in helping our customers succeed in the digital economy. Our products include in-store, eCommerce and mobile payment products which we deliver to businesses right across Australia - from the smallest micro‑businesses to Australia's largest organisations.
The role of a Billing Consultant is to ensure our company's billing is accurate and our collections are managed effectively and professionally. You will be responsible for a portfolio of customer accounts, managing everything from generating invoices to following up on overdue payments. Reporting to the Head of Payment Resolutions, CDD & Fraud Prevention, you will play a vital, hands‑on role in securing our company's revenue and providing a positive financial experience for our customers.
What you'll do
- Billing Operations
- Prepare and issue a high volume of regular invoices to our customers
- Process incoming customer payments and apply them correctly to the appropriate accounts in the billing system
- Maintain accurate and up-to-date customer billing records
- Perform routine account reconciliations and identify payment discrepancies
- Generate standard billing reports and maintain billing documentation for audit purposes
- Collections Management
- Follow up with customers on overdue accounts
- Monitor aging reports and prioritise collections activities
- Process payment arrangements and monitor compliance
- Analysis & Process Improvement
- Proactively analyse billing and payment data
- Recommend process improvements
- Assist with testing and implementation of new billing system features and processes
What you'll bring
- Tertiary qualification in Business, Finance, Accounting or a related field
- 3+ years' experience in billing, collections, accounts receivable, customer service or finance roles preferably within the fintech or financial services industry
- Knowledge of billing systems, invoicing processes and basic accounting principles
- Experience using CRM systems, billing platforms or customer management tools
- Strong customer service skills with ability to respond professional and efficiently
- Exceptional attention to detail with strong numerical accuracy
- Excellent communication skills with professional telephone and email manner
- Customer focused approach with empathy for customers experiencing payment difficulties
As our organisation grows and changes, our culture is evolving. Our values define how we work together, make decisions and manage risk.
- Put customers first: By providing better outcomes for customers every day
- Deliver with excellence: By setting high standards and delivering on commitments
- Own the outcome: By taking accountability and doing what is right
- Work as one: By bringing the best of ANZ together to succeed
We'd love you to consider a career with ANZ Worldline and you can learn more about us and our opportunities at anzworldline.com.au
Billing Consultant in Melbourne employer: Worldline
Worldline Service Australia is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development, extensive training opportunities, and a commitment to innovation in the payments technology sector, team members are encouraged to take on unique challenges and make a meaningful impact. Located in Australia, the company offers a collaborative environment where passionate individuals can grow alongside ambitious colleagues from around the globe.
