At a Glance
- Tasks: Create and automate operational reports to support service delivery and customer engagement.
- Company: Join Worldline, a leader in payment services with a focus on innovation and customer experience.
- Benefits: Empowering culture, extensive training, and opportunities for career growth.
- Other info: Work with a global team of 18,000 innovators and make a real impact.
- Why this job: Be part of a dynamic team shaping the future of payments technology.
- Qualifications: Degree in IT or Business Analytics; experience with reporting tools like Power BI is a plus.
The predicted salary is between 99000 - 121000 $ per year.
Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.
The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.
Your mission
Establish and deliver the operational reporting capability required to support contractual service reporting obligations. Interpret contractual service level requirements, identify authoritative data sources, develop monthly service reports and progressively automate reporting.
The opportunity
We are looking for an energetic dashboard and reporting analyst who can help us build our reporting from various service management tools and has exposure to banking, finance or payment organisations.
Day-to-day responsibilities
- Review customer contracts;
- Develop SLA reporting catalogue;
- Define KPI calculations;
- Identify and validate data sources;
- Produce monthly customer reports;
- Develop dashboards;
- Document reporting processes;
- Automate reporting with Data Engineers and AI Developers;
- Support governance meetings.
Skills & Experience
Experience with service reporting, SLA interpretation, Excel, Power BI/Tableau, SQL (desirable), ITIL Service Level Management, financial services or payments. Skilled in Service Now, Jira, Slack and various incident management tools are a strong advantage.
Leadership Attributes
Analytical, customer focused, collaborative, detail oriented, organised, process improvement mindset, high integrity.
Who are we looking for
Qualifications Degree or Diploma in IT, Business Analytics, Data Analytics or equivalent experience. ITIL Foundation and Power BI certification desirable.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go.
Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs.worldline.com.
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Dashboard & Service Reporting Analyst employer: Worldline
Worldline Service Australia is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development, extensive training opportunities, and a commitment to innovation in the payments technology sector, team members are encouraged to take on unique challenges and make a meaningful impact. Located in Australia, the company offers a collaborative environment where passionate individuals can grow alongside ambitious colleagues from around the globe.
