At a Glance
- Tasks: Provide technical support and manage dispute applications for a client-focused team.
- Company: Join the Workplace Injury Commission in Melbourne, dedicated to resolving worker disputes.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and customer service excellence.
- Why this job: Make a real difference in people's lives by helping resolve workplace disputes.
- Qualifications: Experience in client services and strong problem-solving skills required.
The Workplace Injury Commission (WIC) in Melbourne is seeking a Senior Client Services Officer to provide technical support to the Client Services Team and act as the initial escalation point for CSOs.
You’ll help manage Applications for Conciliation, address queries, and decide actions for lodgements to ensure efficient processing of disputes.
You will also deliver first-line customer service, rotate reception/switchboard duties, and handle mail duties, aligned with WIC’s client-focused approach.
Senior Client Services Lead in Melbourne employer: Workplace Injury Commission
At the Workplace Injury Commission, we pride ourselves on being an excellent employer that fosters a supportive and respectful culture. As a Project Management Analyst, you'll enjoy competitive remuneration, flexible leave arrangements, and access to a holistic mental health program, all while making a meaningful impact in helping injured Victorians find their way forward. With a strong focus on professional development and a commitment to diversity, we empower our employees to thrive both personally and professionally.
Contact Details:
Workplace Injury Commission Recruitment Team
