At a Glance
- Tasks: Coordinate deliveries, manage inventory, and provide top-notch customer service in a fast-paced environment.
- Company: Join a leading supplier in civil construction and infrastructure products.
- Benefits: $44.28/hr plus penalties, temp-to-perm role with Monday to Friday hours.
- Other info: Diverse workplace that values all backgrounds and offers growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the construction industry.
- Qualifications: Experience in customer service or logistics, strong communication skills, and attention to detail.
The predicted salary is between 44.28 - 44.28 $ per hour.
- $44.28/hr + penalties | Temp-to-perm opportunity
- Monday to Friday | 7:00am 3:00pm roster
- Varied role combining customer service, dispatch, sales, and inventory coordination
- About the Client
Our client supplies a comprehensive range of civil construction and infrastructure products, including drainage, geosynthetics, erosion control and road safety solutions, supporting projects across civil construction, mining and infrastructure sectors.
About the Position
We are seeking an experienced Customer Service / Dispatch Officer to join a busy operations team in Torrington.
This role combines customer service, dispatch coordination, inventory management, and sales administration, making it ideal for someone who enjoys a fast-paced environment and working closely with customers and transport providers.
You will play a key role in ensuring deliveries are scheduled efficiently, inventory is accurately managed, and customers receive a high level of service throughout the order process.
Key Responsibilities
- Coordinate inbound and outbound transport deliveries
- Maintain and update daily transport schedules and delivery records
- Liaise with customers to confirm delivery dates and times
- Manage freight cost and charge tracking spreadsheets
- Receive and process inbound stock deliveries
- Conduct regular stock counts and inventory checks
- Prepare quotes, process sales orders, and coordinate deliveries
- Source and purchase non-stock items as required
- Assist with counter sales and walk-in customer enquiries
- Respond to customer phone and email enquiries
- Support warehouse housekeeping and stock presentation
Skills and Experience Required
- Previous experience in customer service, dispatch, or logistics coordination
- Experience within a trade, industrial, transport, or blue-collar environment
- Strong communication and customer service skills
- Excellent organisational and time management abilities
- Strong sales, negotiation, and relationship-building skills
- High attention to detail and accuracy
- Proficiency with Microsoft Excel and Microsoft Office applications
- Ability to manage multiple priorities in a busy environment
- Current Driver's Licence and reliable transport
- Ability to pass a pre-employment Drug & Alcohol test
- Equal Employment Opportunity
At Work Pac, we foster a work environment where everyone feels welcome and valued.
As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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Customer Service/Dispatch Officer employer: Workpac Group
WorkPac is an excellent employer for Drillers seeking rewarding opportunities at Clermont Mine, where competitive pay and flexible travel options are just the beginning. With a strong commitment to safety and operational excellence, employees benefit from a supportive work culture that prioritises workforce development and offers ongoing career growth. The 7/7 roster allows for a balanced lifestyle, complemented by camp accommodation and meals, making it an ideal choice for those looking to thrive in the Bowen Basin mining industry.
