Monday to Friday, Flexible start/finish times
About the Client
Our client is an Australian business, that manufactures and supplies 100% Australian-made steel reinforcing bar, mesh and accessories.
About the Role:
We are seeking an organised and proactive Dispatch & Customer Service Officer, to plan and execute the delivery of products to customers typically through our external freight contractors. The role requires constant communication with customers, drivers and internal stakeholders including Operations, Customer facing staff to deliver to our customer expectations.
Key Responsibilities:
Coordinate daily dispatch activities, ensuring reinforcing steel, mesh and fabricated products are delivered to customer sites accurately and on schedule
Liaise with customers, transport operators, production teams and internal stakeholders to manage delivery requirements, changes and priorities
Process customer orders, prepare delivery documentation and update dispatch systems with accurate job and transport information
Schedule and allocate trucks, drivers and deliveries to optimise fleet utilisation and ensure efficient movement of materials
Monitor delivery progress, provide updates to customers and proactively resolve any issues relating to delays, site access or order requirements
Provide professional customer service by responding to enquiries, resolving concerns and maintaining strong relationships with clients and contractors
Skills & Experience Provided
Driver's Licence + reliable transport
Previous experience in a dispatch, logistics, transport coordination or customer service role (ideally within manufacturing, construction or steel industries)
Strong organisational skills with the ability to coordinate multiple deliveries, priorities and deadlines in a fast-paced environment.
Advanced computer skills, including MS Office (Excel) and ERP systems (Symix, Oracle or SAP desirable)
Excellent communication skills with the ability to liaise confidently with customers, drivers, production teams and internal stakeholders
Strong attention to detail when processing orders, preparing documentation and updating systems.
Ability to pass a Pre Employment Medical + Drug & Alcohol Screen
Dispatch Officer in Brisbane employer: Workpac Group
WorkPac is an excellent employer for Drillers seeking rewarding opportunities at Clermont Mine, where competitive pay and flexible travel options are just the beginning. With a strong commitment to safety and operational excellence, employees benefit from a supportive work culture that prioritises workforce development and offers ongoing career growth. The 7/7 roster allows for a balanced lifestyle, complemented by camp accommodation and meals, making it an ideal choice for those looking to thrive in the Bowen Basin mining industry.
