At a Glance
- Tasks: Provide first-line IT support and manage service requests with a focus on customer service.
- Company: Join Workpac Group, a leading company in NSW with a supportive team culture.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work environment.
- Other info: Opportunity to grow within a dynamic IT environment.
- Why this job: Be the go-to person for IT support and make a difference in users' experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 49500 - 60500 $ per year.
Workpac Group in NSW seeks a Service Desk Support Officer to provide first-point-of-contact IT support, focusing on administration and customer service.
The role involves logging, coordinating, and managing service requests, gathering user information, and ensuring timely progress and updates.
You will triage and redirect issues to the appropriate IT teams, monitor tickets, and maintain accurate records while supporting the IT/Service Desk team in day-to-day tasks.
IT Service Desk Associate — First-Line Support in Bankstown employer: Workpac Group
WorkPac is an excellent employer for Drillers seeking rewarding opportunities at Clermont Mine, where competitive pay and flexible travel options are just the beginning. With a strong commitment to safety and operational excellence, employees benefit from a supportive work culture that prioritises workforce development and offers ongoing career growth. The 7/7 roster allows for a balanced lifestyle, complemented by camp accommodation and meals, making it an ideal choice for those looking to thrive in the Bowen Basin mining industry.
