At a Glance
- Tasks: Coordinate and maintain support worker rosters for in-home care services.
- Company: Workforce Extensions Sunshine Health, dedicated to supporting older Australians.
- Benefits: Part-time hours, flexible work environment, and a chance to make a difference.
- Other info: Equal Opportunity Employer welcoming diverse backgrounds.
- Why this job: Join a caring team and help ensure quality care for clients.
- Qualifications: Experience in scheduling, strong communication skills, and attention to detail.
The predicted salary is between 40500 - 49500 $ per year.
Workforce Extensions Sunshine Health is looking for an experienced, reliable Scheduling Officer to support our client – Solara Health, a Registered Provider of In-Home Support to older Australians. This is a permanent part-time position (approx 25 hours/week) and is based in the Head Office in Caboolture. This is a fantastic opportunity for a detail-oriented Scheduler who enjoys working in a fast-paced, client focused environment.
Key responsibilities:
- Coordinate and maintain support worker rosters across Victoria and Queensland offices.
- Ensure suitable Support Workers are matched with clients based on skill level, availability, client needs and interpersonal compatibility.
- Manage roster changes, unplanned leave and shift allocations promptly.
- Identify and resolve rostering issues and gaps in a timely manner.
- Proactively mitigate service disruptions and ensure continuity of care.
- Maintain professional correspondence through emails, phone calls and messages with internal staff and Managers.
- Respond professionally and promptly to calls, emails and messages from clients and Support Workers.
- Maintain accurate and up-to-date client and employee information within the rostering system (TRACCS).
- Work collaboratively with Care Partners, Operations and other departments.
- Ensure a high level of customer service to all internal and external stakeholders.
- Ensure company policies, procedures and protocols are always adhered to.
About you:
- Organised, reliable, able to manage competing priorities.
- Able to work collaboratively within a team as well as independently.
- Strong attention to detail and accuracy.
- Excellent computer and data-entry skills.
- Can remain calm and professional in a high-pressure environment.
- Has confident, clear and professional written and verbal communication skills.
- Demonstrates a genuine caring and respectful approach when working with clients and frontline staff.
- Able to think proactively, quickly and make decisions in an ever-changing environment.
- Proven experience in a Scheduling/Rostering role in a similar environment.
- Hold NDIS Clearance and National Police Check.
- Experience with TRACCS scheduling system highly advantageous.
Workforce Extensions Sunshine Health is an Equal Opportunity Employer and welcomes applicants who have an Indigenous and/or culturally and linguistically diverse (CALD) background.
Scheduling Officer in Caboolture employer: Workforce Extensions
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