Senior Technical Architect

About Workato

We are seeking an exceptional Technical Architect to join our growing team. In this role, you will be responsible for:

• Customer Engagement & Solution Delivery
  • Participate as a lead architect in professional services engagements, including customised customer onboarding, statements of work, and other customer enablement activities.
  • Lead business requirements sessions with customer technical and business stakeholders.
  • Develop architectural designs for customer integrations and automations.
  • Conduct recipe reviews and advise on unit, integration, and user acceptance testing best practices.
  • Conduct production readiness assessments and advise on production deployment procedures.
  • Conduct post-live deployment health checks and provide guidance on recipe and process optimisations.
  • Provide thorough knowledge transfer to customer and partner teams.
• Platform Evangelism & Advisory
  • Apply and advise on Workato frameworks, including GEARS and the Workato Embedded Product Guide, aligned to customer organisational needs.
  • Stay current with AI, agentic automation, and MCP-based integration trends, and help customers understand how these capabilities can extend and enhance their automation architectures.
  • Serve as a Workato evangelist — demonstrating how Workato drives business automation across both direct and embedded deployments in a broad set of industries.
  • Become the trusted technical advisor to customers and partners from an overall solution, architecture, and implementation perspective.
• AI Value Realization & Change Advisory
  • Advise customers on organisational readiness, adoption, and governance practices required for AI and agentic automation initiatives to translate into measurable business value.
  • Facilitate value-mapping and business case workshops that tie automation and AI initiatives to specific, trackable outcomes.
  • Identify and proactively address the non-technical failure modes of AI projects during scoping and delivery.
  • Partner with customer executive sponsors to define success metrics and track value realization post-go-live.
• Thought Leadership & Team Contribution
  • Contribute to the growth of the Professional Services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by customers and to enable our extended team.
  • Mentor and train team members from pre-sales and post-sales teams, enabling them with content and knowledge.
  • Develop content to coach our partner ecosystem on Workato delivery best practices.

Requirements

• Bachelor's degree or equivalent in Computer Science, Software Engineering, or a related field; non-traditional but comparable proven experience will also be considered.
• 5+ years of technology transformation consulting, including hands-on implementation experience with one or more common integration, middleware, or API management solutions.
• Proven results leading and overseeing customer and/or partner success across front-end and back-end solution architecture, enterprise architecture, development and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
• Experience documenting business processes and applying technology to optimise and automate them.
• Strong communication skills with the ability to engage effectively with technical, business, and C-level stakeholders.
• Deep understanding of security and governance requirements for large enterprise organisations.
• Strong interpersonal skills with the ability to convey and relate ideas to others and collaborate in a cross-functional environment.
• Excellent verbal and written communication skills, including the ability to communicate ideas visually and deliver professional presentations.
• Self-starter who can work independently and as part of a distributed team, with a willingness to take ownership of situations and problems.
• Ability to travel to client sites up to 25% (may vary based on prevailing circumstances).
• Demonstrated ability to consult on organisational change and adoption, not solely technical implementation.

Nice to Have

• Experience as an enterprise and/or digital architect.
• Master's degree in Computer Science or Software Engineering.
• Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, or Oracle E-Business Suite.
• Knowledge of cloud infrastructure platforms including AWS, Azure, and GCP.
• Experience working in a start-up or high-growth environment.
• Track record of continuous learning of new technologies and leading projects that push the capabilities of existing platforms.
• Track record of driving software expansions as a direct result of professional services engagements.
• Familiarity with AI and agentic automation concepts and practical experience using AI tools in a professional or delivery setting.
• Familiarity with Model Context Protocol (MCP) and how MCP-based architectures enable AI agents to interact with enterprise systems and workflows.
• Familiarity with change management frameworks (e.g., ADKAR, Kotter) as applied to technology adoption.
• Experience building or presenting value realization frameworks or business cases to executive stakeholders.