As a Banquet Server, you will play a crucial role in ensuring the success of our events by providing professional and attentive service to our guests throughout their banquet experience.
Responsibilities
- Set-Up and Preparation: Assist in the set-up and preparation of banquet rooms, including arranging tables, chairs, linens, and table settings according to event specifications.
- Service Execution: Serve food and beverages to guests during events, following established service standards and presentation guidelines. Ensure accurate and prompt delivery of orders.
- Customer Interaction: Interact with guests in a courteous and professional manner, attending to their needs and inquiries throughout the event. Anticipate guest preferences and provide personalized service when possible.
- Table Maintenance: Monitor tables during events, clearing used dishes, refilling beverages, and maintaining cleanliness and organization in the banquet area.
- Team Collaboration: Work collaboratively with other banquet staff, including servers, bartenders, and event coordinators, to ensure smooth event execution and guest satisfaction.
- Adherence to Policies: Adhere to company policies, procedures, and safety regulations at all times, including food safety and alcohol service guidelines.
- Problem Resolution: Address any guest concerns or issues promptly and address to management as needed to ensure timely resolution.
- Breakdown and Clean-up: Assist in the breakdown and clean-up of banquet rooms after events, including clearing tables, packing up equipment, and returning items to storage areas.
Requirements
- Previous experience as a banquet server or in a similar hospitality role preferred but not required.
- Excellent customer service and communication skills, with a friendly and professional demeanor.
- Ability to work effectively in a fast-paced environment and multitask under pressure.
- Strong attention to detail and a proactive approach to guest satisfaction.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
- Physical stamina and the ability to lift and carry trays, tables, and other event equipment as needed.
- Food safety certification and alcohol service training (e.g., TIPS) are desirable but not mandatory.
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