At a Glance
- Tasks: Support service delivery and engage with stakeholders in our Secure Infrastructure team.
- Company: Join Woolworths Group, a diverse and inclusive workplace with endless career opportunities.
- Benefits: Enjoy competitive pay, discounts, flexible leave, and 24/7 support for you and your family.
- Other info: Be part of a culture that values diversity and empowers you to reach your full potential.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: 2+ years of experience in a similar role and relevant tertiary qualifications.
The predicted salary is between 82800 - 101200 $ per year.
Focus on service delivery and stakeholder engagement across our Secure Infrastructure team.
Norwest location with hybrid working.
Great benefits and discounts.
This role supports the Senior Service Delivery Lead in driving initiatives and liaising with technical, operational, and business stakeholders across our Secure Infrastructure division. As a Technical Business Analyst, you will translate complex SecOps, cloud platform, and infrastructure requirements into functional specifications, process maps, and test scenarios, while supporting core service delivery and vendor transition activities.
Requirements
- Elicitation & Analysis: Collaborate with platform engineers, architects, and SecOps teams to elicit, analyze, validate, and document functional and technical requirements for secure infrastructure, SIEM, logging, and cloud controls.
- Service Management & Transition Support: Assist the Senior Service Delivery Lead in building new SecOps processes, managing service transitions from incumbent vendors, and tracking deployment milestones.
- Process & QA Engineering: Develop business and technical process flows, quality assurance criteria, and acceptance test scenarios to validate operational readiness and compliance across platforms.
- Risk & Change Management: Identify risks, issues, assumptions, and dependencies for infrastructure initiatives, assisting with baseline change management and reporting.
What You'll Bring
- Operational & Technical Bridge: Proven ability to connect technical platform engineering with operational service delivery, specifically within product-oriented squad models across distributed, multi-timezone teams.
- Analytical & Communication Skills: Strong analytical, troubleshooting, and statistical capabilities, with excellent written and verbal skills for technical documentation and user story writing.
- Service Management Expertise: Experience in vendor transitions, service process mapping, and User Acceptance Testing (UAT), complemented by a focus on risk management and compliance.
- Continuous Improvement: A mindset geared toward automation, codification, and tooling optimization.
- Collaboration & Influence: Demonstrated ability to work effectively with diverse business stakeholders to influence solutions and navigate complex organizational structures.
Qualifications & Experience: At least 2 years of related experience in a similar environment, coupled with tertiary qualifications in Business, Science, Engineering and Cyber security experience.
What you’ll experience
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- Access to Sonder, which provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
- A progressive and competitive leave policy that gives you more space for what matters to you.
- Team discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work.
- Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.
Everyone belongs at Woolworths Group. Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
Technical Business Analyst / IT Security employer: Woolworths Group
Woolworths Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As part of Australia's largest retailer, you will benefit from extensive professional development opportunities, a strong focus on employee well-being, and a culture that prioritises risk awareness and customer care. Join us in a hybrid role that not only allows for flexibility but also empowers you to make a meaningful impact in claims management.
