At a Glance
- Tasks: Lead loyalty strategy and design innovative offerings for millions of customers.
- Company: Join Woolworths Group, a diverse and inclusive workplace with endless career opportunities.
- Benefits: Enjoy team discounts, paid parental leave, and wellness programs.
- Other info: Collaborate with C-suite leaders and drive innovation across multiple teams.
- Why this job: Make a real impact on customer engagement and loyalty in a dynamic environment.
- Qualifications: 10+ years in strategic leadership with expertise in loyalty propositions.
The predicted salary is between 154949 - 189382 $ per year.
Develop and execute Loyalty Proposition Strategy.
We are Woolworths Group: Imagine leading proposition strategies that directly influence how 24+ million customers engage, save, and discover value every single week. At Woolworths Group, our 200,000+ bright minds and unique perspectives are connected by a shared Purpose: to create better experiences together for a better tomorrow. This scale gives you an unprecedented platform to innovate, challenge the status quo, and spearhead transformational loyalty experiences.
If you’re ready to translate blue-sky innovation into real-world impact for millions of households, you’ll find an empowering, inclusive environment designed to support your personal and professional growth. With genuine care, clear autonomy, and market-leading benefits, the possibilities for what we can achieve together are limitless.
What you’ll do:
- Spearhead the end-to-end strategic roadmap for loyalty and subscription innovations, presenting recommendations directly to Executive leadership.
- Architect rigorous financial business cases and commercial models in partnership with Commercial and WiQ analytics teams to validate proposition viability.
- Drive strategic alignment workshops across cross-functional leadership, synthesizing complex insights into compelling, executive-ready narratives.
- Leverage deep customer behavioral data and research to systematically identify friction points and unlock step-change growth opportunities.
- Champion a multi-year loyalty proposition roadmap aligned with broader Group goals and overarching customer growth strategy.
- Orchestrate cross-functional delivery streams across Product, Tech, UX, Marketing, Finance, and Data Science to bring innovative concepts seamlessly to market.
- Foster a high-performing, data-led team environment that prioritizes agile innovation and continuous professional excellence.
What you’ll bring:
- 10+ years of commercial and strategic leadership, including 5+ years directly shaping customer loyalty or subscription propositions.
- Demonstrated expertise in structured problem solving and critical thinking (ideally from a top-tier management consulting firm or corporate strategy function).
- Adept at translating customer insights into creative proposition design, inspired by global best practice.
- Deep domain mastery of loyalty mechanics, customer segmentation, and the Australian retail and digital landscapes.
- Strong loyalty commercial acumen with a track record of using quantitative modelling and data analytics to unlock commercial value.
- Proven ability to influence, align, and present persuasively to executive stakeholders.
- High degree of autonomy and entrepreneurial drive, comfortably navigating ambiguity in dynamic growth environments.
- Relevant tertiary qualifications in business, economics, or quantitative fields; an MBA or postgraduate qualification is highly regarded.
Why join us:
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.
Everyone belongs at Woolworths Group. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.
Senior Manager – Loyalty Propositions in Sydney employer: Woolworths Group
Woolworths Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As part of Australia's largest retailer, you will benefit from extensive professional development opportunities, a strong focus on employee well-being, and a culture that prioritises risk awareness and customer care. Join us in a hybrid role that not only allows for flexibility but also empowers you to make a meaningful impact in claims management.
