At a Glance
- Tasks: Lead digital content strategy and enhance customer experiences across Woolworths' app and website.
- Company: Join Woolworths Group, a diverse team dedicated to creating better experiences for millions.
- Benefits: Enjoy flexible hybrid work, competitive leave policies, and team discounts on your favourite brands.
- Other info: Be part of an inclusive workplace that values diversity and supports your career growth.
- Why this job: Make a real impact in a high-performing team while driving innovation with AI and digital solutions.
- Qualifications: Experience in digital solutions, CMS management, and strong analytical skills are essential.
The predicted salary is between 99000 - 121000 $ per year.
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve.
With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
About the role
We’re looking for a Senior Manager to act as a strategic lead supporting a high-performing, multi-layered leadership squad to scale digital content delivery, product data, site governance, and leverage AI automation to drive efficiency.
You’ll drive the leadership squads of two core teams in end to end content management of the Woolworths app and website for front end customer experience and back end product data.
Key stakeholders in this role will include Food e Com, Partnerhub, EDM/Healthylife, Digital Experience and AU Food (Brand & Marketing)
This role will be a 12 month fixed term contract.
What you’ll do
- 1. Strategic leadership in Digital Content Experience
- Provide strategic leadership over the end-to-end app and website content experience, defining the vision for seamless, customer-first front-end journeys across all digital touchpoints.
- Direct a high-performing leadership squad, maintaining direct management of 2 Managers and 1 Lead, with ultimate accountability for 11 indirect reports.
- Provide operational and strategic direction for 4 matrixed delivery team membersdelivering into this role, successfully aligning cross-functional resources to resolve daily execution challenges.
- Lead content management as a formal practice across the entire enterprise, creating standard strategic frameworks, guidelines, and upskilling programs for distributed content managers.
- Lead next-generation product data content and enrichment streams, leveraging artificial intelligence to automate and elevate the depth, quality, and structure of the digital shelf.
- Architect data enrichment roadmaps that support agentic commerce, strategically positioning product data attributes to be deeply contextualised, accurate, and structured for ingestion by autonomous AI agents, search engines, and recommendation models.
- Direct a specialised product data-content teamtasked with managing complex data lifecycles, advanced asset organisation, and legal/compliance checks.
- Drive the strategy for workflow automation via AI integration, championing systemic process improvements, auto-generation capabilities, and smart tagging to optimise delivery speed and unlock operational capacity.
- 3. Enterprise content governance, practice and transformation
- Direct a dedicated team focused on the daily execution, scheduling, and deployment of premium consumer-facing content against high-level commercial objectives.
- Own enterprise site governance, architecting and embedding strict digital content guidelines, component usage policies, and automated risk mitigation processes.
- Orchestrate high impact special projects, including enterprise-wide CMS migrations, personalisation tools, structural tech upgrades, and future roadmap discovery for upcoming digital experiences.
- Bridge the gap between creative assets and technical front-end development, ensuring brand consistency, component integrity, and operational velocity across CMS and personalisation tools.
What you’ll bring
- Ability to effectively engage with and influence senior internal and external relationships
- Experience in the development and delivery of digital solutions for BAU functions and portfolio programs
- Proven analytical and problem-solving skills in a team environments
- Demonstrated experience with Content Management Systems (CMS) to manage and publish website content, preferably AEM and/or Contentful
- Data driven decision maker, with an eye for detail and a focus on the bigger picture
- Ability to work autonomously and proactively lead the chapter strategy and vision
- Innovative and forward-thinking, focused on enhancing our customer experience
Note: Woolworths Group is an inclusive, team-first company committed to breaking down institutional barriers that keep people from reaching their potential.
If you meet some, but not all of the requirements above, we urge you to please still submit your application.
What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
- A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
- High-impact role supporting our teams who enrich our communities.
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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Senior Manager - Digital Content in Sydney employer: Woolworths Group
Woolworths Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As part of Australia's largest retailer, you will benefit from extensive professional development opportunities, a strong focus on employee well-being, and a culture that prioritises risk awareness and customer care. Join us in a hybrid role that not only allows for flexibility but also empowers you to make a meaningful impact in claims management.
