At a Glance
- Tasks: Support team members through recovery and manage injury claims effectively.
- Company: Join Woolworths Group, a diverse and inclusive workplace with endless opportunities.
- Benefits: Enjoy competitive leave policies, team discounts, and access to 24/7 support services.
- Other info: Be part of a supportive team that values diversity and innovation.
- Why this job: Make a real impact by helping others recover and return to work.
- Qualifications: 3+ years in workers' compensation and injury management; allied health qualifications preferred.
The predicted salary is between 62100 - 75900 $ per year.
Actively engage in supporting our team during a vulnerable time in their lives to facilitate return to work. Partner with key stakeholders and own your own portfolio in this strategic role. Full-time, on-site position based at our Hoxton Park Distribution Center, requiring dedicated face-to-face support across facility operations.
Welcome to the People Safety Team. Better experiences for our Team Members are the key to unlocking a better future for our customers and communities. Our People Team is responsible for powering the trajectory of our business and the wellbeing of our people – through the design and delivery of a seamless and enriching Team Member experience.
The value mission of our InjuryCare stream is: “When Team Members are injured we put Team Experience and Care at the heart of what we do, providing compassionate, personalised support to enable effective recovery.”
What you’ll do:
- Guide Team Members through their recovery, delivering best-practice injury management, rehabilitation, and return-to-work strategies.
- Own your portfolio and caseload that includes early intervention and workers' compensation claims, collaborating with Line Leaders, our TPA, and healthcare providers to lead return-to-work plans.
- Support our Hoxton Park Distribution Center, and other BUs and partner with your peers on other BUs as required.
- Partner with relevant stakeholders to drive strategies and ensure early engagement in treatment, claims management, return to work, redeployment and claim closure with our TPA.
- Engage with operational teams to provide training and mentoring in managing return to work and relevant legislative compliance.
- Provide support to operational teams in resolving injury management issues and in developing strategies for improvement and intervention.
- Focus on the management of a RTW portfolio to ensure they continue to meet legislative and self-insurance obligations and coordination of audits on return to work files.
- Maintain regular engagement and develop strong partnerships with relevant stakeholders including; Third Party Administrator, FPES, Rehabilitation Providers, Treating Health Professionals, etc.
- Prepare weekly and monthly reports to your internal stakeholders aligned to our metrics and performance.
What you’ll bring:
- Minimum of 3 years experience in the field of workers' compensation and injury management, specifically in claims management end-to-end, and ideally with some exposure to self-insurance.
- Allied health qualifications will be very highly regarded (OT, EP, Physio).
- Deep understanding of return to work and rehabilitation best practices, able to devise and adapt strategies for individuals based on medical and workplace information.
- Solid understanding of workers' compensation self-insurance regimes, requirements and practices.
- Demonstrated ability to run injury management and return to work matters end-to-end.
- Knowledge of creating and implementing sound strategic workers compensation and injury care practices and comfort in working independently on casework, in a team of supportive peers and leaders.
What you’ll experience:
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- Access to Sonder, which provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
- A progressive and competitive leave policy that gives you more space for what matters to you.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
InjuryCare Partner employer: Woolworths Group
Woolworths Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As part of Australia's largest retailer, you will benefit from extensive professional development opportunities, a strong focus on employee well-being, and a culture that prioritises risk awareness and customer care. Join us in a hybrid role that not only allows for flexibility but also empowers you to make a meaningful impact in claims management.
