This range is provided by Woods & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$95,000.00/yr - A$110,000.00/yr
Direct message the job poster from Woods & Co
Recruitment Consultant | Finance and TechnologyThe Opportunity
An exciting opportunity to join a high-growth, market-leading AI technology company that is transforming how organisations work with complex information at scale. Backed by top-tier investors and trusted by global enterprises, this business operates across 60+ countries and partners with some of the world's most recognised brands.
As a Customer Success Manager, you'll play a pivotal role in ensuring customers realise maximum value from a cutting-edge AI platform. You'll work closely with clients ranging from mid-sized businesses to large enterprises, owning onboarding, adoption, engagement and long-term success.
This is a highly customer-facing role, ideal for someone who thrives on building relationships, solving problems and driving measurable outcomes.
What You'll Be Doing
- Own and deliver an exceptional end-to-end customer experience across a sophisticated AI product suite
- Lead onboarding and implementation programs for customers of varying size and complexity
- Act as the primary post-sale point of contact, ensuring smooth handover from sales
- Build strong, trusted relationships with key stakeholders across customer organisations
- Train users on best practices and run product demonstrations to drive adoption
- Develop proactive deployment and engagement strategies to maximise product value
- Analyse customer usage data to identify risks, opportunities and improvements
- Identify upsell, cross-sell and expansion opportunities in collaboration with Sales
- Drive renewals and minimise churn through strong onboarding and engagement
- Act as the voice of the customer, sharing insights with Product, Support and Engineering teams
- Liaise with internal technical teams to resolve issues and influence product enhancements
- Travel domestically and internationally as required to support customer relationships
What We're Looking For
- Strong experience in a Customer Success, Account Management or Client-Facing role, ideally within SaaS, technology or enterprise software
- Highly organised with the ability to manage multiple customers and priorities
- Confident, articulate and comfortable presenting to a wide range of stakeholders
- Analytical mindset with the ability to interpret customer data and usage trends
- Excellent communication skills: written, verbal and interpersonal
- Proactive, self-driven and solutions-oriented
- Comfortable working in a fast-paced, high-growth environment
- Passion for customer experience and long-term relationship building
Tertiary qualifications in an analytical, technical or scientific discipline are advantageous but not essential.
Why Apply?
- Join a rapidly scaling AI business with global reach
- Work with enterprise customers across diverse industries
- High-impact role with visibility across sales, product and leadership teams
- Opportunity to grow your career in a world-class Customer Success function
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
Customer Success Manager employer: Woods & Co
Woods & Co is an exceptional employer, offering a stable and full-time role as a Fleet Recruitment Officer in Heatherton, where you can take ownership of a specialist recruitment function within a supportive, family-oriented team culture. With a commitment to diversity and inclusion, the company values all backgrounds and experiences, providing ample opportunities for professional growth and development in the transport and logistics industry.
