Operations Support Partner

Wonders of Wildhood is creating a new Operations Support Partner role to work closely with the Approved Provider, helping streamline communication, coordinate work and manage operations as the organisation grows. This is a practical, hands-on role for someone who can bring structure to complexity, connect the dots across centres and turn ideas into action. You'll help identify recurring issues, reduce unnecessary administration and develop systems and processes that make life easier for the people running the services. You'll also provide practical support within centres when needed, particularly during periods of change, new centre openings or when additional operational experience is required.

We don't want every centre in our group to be the same - Each WOW centre has its own culture, team and local community. You will need to understand those differences and know when consistency is helpful – and when it isn't. This is not about imposing a central way of doing everything. It's a role designed to make our Directors' lives easier. Our Directors are empowered to run their own centres. They know their teams, families and local communities. We want to keep that autonomy and individuality.

This is a new role (Fixed 12 months contract). During the first year we will review and refine what the organisation needs. For the right person, there may be an opportunity to move into a permanent position.

Key responsibilities

• Streamline communication by helping information, decisions and priorities flow clearly between the Approved Provider, Centre Directors and support functions.
• Identify recurring issues, common challenges and opportunities for improvement across centres.
• Review how work gets done, identify duplication and unnecessary administration, and develop practical ways to make things easier.
• Keep track of actions, follow up on decisions and help ensure important work gets completed.
• Help implement practical systems, policies and procedures that support growth without creating unnecessary bureaucracy.
• Assist with matters relating to staffing, occupancy, compliance, systems and financial performance.
• Coordinate information, communication and follow-through across external advisers and service providers.
• Assist Directors and teams work through complex operational issues, implement changes or manage competing priorities.
• Assist with onboarding of new Directors, organisational initiatives and preparation and opening of new centres.
• Provide temporary operational cover, including stepping into a Centre Director/Nominated Supervisor role when appropriately qualified and authorised.

About you

• Previous experience as an Early Learning Centre Director or in a comparable operational leadership role.
• Relevant early childhood qualifications and sound understanding of regulatory, compliance, safety and quality requirements.
• Strong operational and commercial awareness, including understanding of occupancy, staffing and financial performance.
• Experience improving systems, processes, policies or ways of working.
• Strong written and verbal communication skills, including ability to coordinate information across multiple stakeholders.
• Confidence using technology and operational systems, including childcare platforms such as Kidsoft and Learning Management systems such as Tribal Habits.
• Ability to manage sensitive information, competing demands and changing priorities.
• Practical, collaborative approach to working with Centre Directors, teams and external consultants.
• Willingness and appropriate qualifications and authorisations to provide temporary centre leadership support when required.
• Experience supporting organisational growth, opening new centres, coordinating multi-site operations or working directly with an Approved Provider highly regarded.

About us

Wonders Of Wildhood is a values-led organisation that genuinely cares about its people. We want to create an environment where children can thrive, educators feel supported and centres can focus on what matters most.

• Make a meaningful impact across multiple early learning services.
• Join a values-led organisation that genuinely cares about its people.
• Work alongside experienced early childhood, operations and people & culture professionals.
• Beenleigh-based role with occasional travel to services when required.
• Opportunity to participate in short term incentive scheme.
• Ongoing professional development and career growth opportunities.
• Laptop and mobile phone.