At a Glance
- Tasks: Provide empathetic support and case management for vulnerable clients in a dynamic environment.
- Company: Join Women's Health and Equality Queensland, a leader in women's health and gender equity.
- Benefits: Competitive pay, salary packaging, and opportunities for professional growth.
- Other info: Flexible part-time roles with a supportive team focused on collaboration and learning.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Bachelor's degree in Counselling or Social Work and experience supporting vulnerable clients.
The predicted salary is between 63000 - 77000 $ per year.
Women’s Health and Equality Queensland – Brisbane QLD
Two part-time positions available | Clinical Services Team | South Brisbane | SCHADS Award Level 4
About the role
Be the voice someone hears when they need support most. We have two part-time opportunities within our Clinical Services Team for Intake & Case Management Officers. You’ll be one of the first points of contact for people accessing Women’s Health and Equality Queensland (WHEQ) services - providing intake, assessment, brief support, case management and referrals in a safe, supportive and trauma-informed environment.
The two positions have different set rosters:
- Position 1 – 17.25 hours per week
Monday: 8:00am – 1:15pm
Tuesday: 8:00am – 1:15pm
Wednesday: 1:00pm – 8:15pm - Position 2 – 17.5 hours per week
Wednesday: 8:00am – 1:15pm
Thursday: 8:00am – 1:15pm
Friday: 12:45pm – 8:15pm
Please indicate in your application whether you are applying for Position 1, Position 2, or would like to be considered for either position.
In this role, you will:
- Manage intake, risk assessment and safety planning
- Provide brief, solution-focused counselling
- Coordinate referrals and ongoing support
- Support group programs and service delivery
- Maintain client records, bookings and follow-ups
It’s fast-paced, meaningful work where no two days are the same.
About you
You’re calm, empathetic and able to meet people where they’re at - including during high-pressure or emotional moments.
You’ll bring:
- Bachelor’s degree (or higher) in Counselling or Social Work
- Current Working with Children Check (Blue Card) or ability to obtain
- Experience (placement or paid) supporting vulnerable clients
- Confidence in intake, risk assessment and making referrals
- Strong communication skills - especially over the phone
- Organised, adaptable and comfortable balancing client work with admin
- A genuine commitment to trauma-informed, inclusive and feminist practice
About WHEQ
Women’s Health and Equality Queensland are leaders in women’s health, gender equity and the primary prevention of violence in Queensland. We provide counselling, therapeutic groups and health services for women and gender-diverse people, as well as health promotion, community programs, professional education, and systems change. Our vision is for women to be equitably resourced, healthy, safe and thriving.
Why join WHEQ?
- You’ll be part of a team doing work that genuinely matters - in an environment that’s supportive, inclusive and grounded in strong values.
- Purpose-driven organisation focused on women’s health and safety
- Supportive team that values collaboration and learning
- Opportunities to build your intake and case management experience
- SCHADS Award Level 4 remuneration, based on skills, experience and qualifications
- Salary packaging of up to $15,900 to increase your take-home pay
- South Brisbane location - these are in-person roles
How to apply
Even if you don’t tick every box, we encourage you to apply if this role speaks to you. Share your passion and initiative with us. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and welcome applications from people of all backgrounds, experiences and identities. People living with disability are encouraged to apply. If you require adjustments throughout the recruitment process, please let us know.
Applications will be reviewed as they are received, so we encourage you to apply early.
Please apply via SEEK and include:
- Your CV
- A cover letter (maximum 2 pages) addressing:
- What is motivating you to apply for this role?
- What skills and/or experience do you have in intake, case management or supporting vulnerable clients?
- How do you build trust and create a safe, supportive experience for participants, particularly over the phone?
- What will you bring to WHEQ?
Please also tell us whether you are applying for Position 1, Position 2, or either position.
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Part-Time Intake & Case Manager in Brisbane employer: Women's Health and Equality Queensland
At Women's Health and Equality Queensland, we pride ourselves on being a purpose-driven organisation that champions women's health and gender equity in a supportive and inclusive environment. As a Women’s Health Liaison Officer, you'll have the unique opportunity to make a tangible impact by improving service connections for women and gender-diverse individuals, all while working alongside a collaborative team dedicated to meaningful change. With competitive remuneration, salary packaging options, and a commitment to diversity, WHEQ is an excellent employer for those looking to grow professionally while contributing to vital community services.
Contact Details:
Women's Health and Equality Queensland Recruitment Team
