Account & Relationship Management Executive – Queensland in Sydney

Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions. We help healthcare professionals make informed decisions at the point of care through trusted solutions including UpToDate, Lexidrug, and Expert AI. Our mission is to improve patient outcomes and support healthcare organizations through evidence-based technology and innovative clinical solutions. We are seeking a high-performing Clinical Account Manager to join our Australian Health team, based in Brisbane. Reporting to the Sales Director, this role is responsible for managing and growing a portfolio of strategic healthcare accounts across Queensland and other assigned territories.

The Clinical Account Manager will drive both renewal and new business revenue across Wolters Kluwer’s clinical technology portfolio, including UpToDate, Lexidrug, and Expert AI. The successful candidate will have a proven track record in enterprise healthcare sales, strong experience working with government and public healthcare organizations, and the ability to build executive-level relationships that deliver long-term customer value.

WHAT YOU DO

• Revenue Growth & Account Management
  • Achieve and exceed annual sales and renewal targets.
  • Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition.
  • Develop and execute strategic account plans for assigned healthcare organizations.
  • Identify expansion opportunities within existing accounts and new prospects.
  • Maintain an accurate sales pipeline and provide regular forecasting updates.
• New Business Development
  • Generate new business opportunities across public and private healthcare sectors.
  • Drive solution-based sales conversations focused on clinical, operational, and strategic outcomes.
  • Lead complex sales cycles involving multiple stakeholders and procurement processes.
  • Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers.
• Customer Success & Adoption
  • Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI.
  • Ensure customers achieve measurable value from Wolters Kluwer solutions.
  • Support implementation, training, and customer engagement initiatives in collaboration with internal teams.
  • Identify and address risks that may impact renewals or customer satisfaction.
• Government & Strategic Accounts
  • Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations.
  • Understand government procurement frameworks and tender processes.
  • Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities.
  • Represent Wolters Kluwer at industry events and customer meetings.
• Cross-Functional Collaboration
  • Work closely with Customer Success, Marketing, Product, Clinical Consulting, and Leadership teams.
  • Share market intelligence and customer feedback to support product development and business strategy.
  • Collaborate across the APAC business to support regional growth initiatives.

WHO YOU ARE

• Bachelor’s degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline.
• Minimum 5 years of successful B2B sales or account management experience.
• Proven track record of meeting or exceeding sales targets.
• Experience managing enterprise or strategic accounts.
• Strong experience working with government, healthcare, or public sector organizations.
• Key relationships across the c-suite in Australia.
• Demonstrated ability to manage complex sales cycles and multiple stakeholders.
• Excellent presentation, communication, and negotiation skills.
• Strong commercial acumen and analytical capability.

Travel time: this role requires domestic travel in Queensland and other assigned territories, expected to approximately 50%, with actual frequency varying according to business needs.

Preferred

• Experience selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions.
• Experience selling to hospitals, health systems, universities, and government healthcare agencies.
• Familiarity with clinical workflows and healthcare decision-making processes.
• Experience with CRM systems such as Salesforce.

WHAT WE OFFER

• Work with market-leading healthcare technology solutions.
• Be part of a high-performing and growing APAC sales organization.
• Make a meaningful impact on healthcare quality and patient outcomes.
• Competitive salary, commission plan, and benefits.
• Career development and advancement opportunities within a global organization.
• Flexible Working Arrangement – Introducing Work from Anywhere and hybrid working (promoting work life balance).

Our Interview Practices: To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.