Account Manager - Health Technology in Brisbane

Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions. We help healthcare professionals make informed decisions at the point of care. Our mission is to improve patient outcomes and support healthcare organizations through evidence-based technology and innovative clinical solutions. We are seeking a driven Account Manager to join our Australian Health team.

Reporting to the Sales Director, you will manage and grow a portfolio of strategic healthcare accounts across Queensland and other assigned territories. You will drive both renewal and new business revenue across Wolters Kluwer's clinical technology portfolio, including UpToDate, Lexidrug, and Expert AI. You bring a proven track record in enterprise healthcare sales, ideally selling into public and private hospitals. You are skilled at building relationships with senior clinical, operational, and executive stakeholders, navigating complex healthcare buying environments, and delivering long‐term customer value. The position can be based in Sydney or Queensland, preferably Brisbane.

ABOUT THE ROLE

• Revenue Growth & Account Management: Achieve and exceed annual sales and renewal targets. Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition. Develop and execute strategic account plans for assigned healthcare organizations. Identify expansion opportunities within existing accounts and new prospects. Maintain an accurate sales pipeline and provide regular forecasting updates.
• New Business Development: Generate new business opportunities across public and private healthcare sectors. Drive solution‐based sales conversations focused on clinical, operational, and strategic outcomes. Lead complex sales cycles involving multiple stakeholders and procurement processes. Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers.
• Customer Success & Adoption: Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI. Ensure customers achieve measurable value from Wolters Kluwer solutions. Support implementation, training, and customer engagement initiatives in collaboration with internal teams. Identify and address risks that may impact renewals or customer satisfaction.
• Government & Strategic Accounts: Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations. Understand government procurement frameworks and tender processes. Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities. Represent Wolters Kluwer at industry events and customer meetings.
• Cross‐Functional Collaboration: Work closely with Customer Success, Marketing, Product, Clinical Consulting, and Leadership teams. Share market intelligence and customer feedback to support product development and business strategy. Collaborate across the APAC business to support regional growth initiatives.

ABOUT YOU

• Minimum 5 years of successful B2B sales or account management experience.
• Experience selling to public or private hospitals is highly preferred.
• Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline.
• Proven track record of meeting or exceeding sales targets.
• Experience managing enterprise or strategic accounts.
• Strong experience working with government, healthcare, or public sector organizations.
• Key relationships across the c‐suite in Australia.
• Demonstrated ability to manage complex sales cycles and multiple stakeholders.
• Excellent presentation, communication, and negotiation skills.
• Strong commercial acumen and analytical capability.
• Travel time: this role requires domestic travel in Queensland and other assigned territories, expected to approximately 30%, with actual frequency varying according to business needs.

Preferred

• Experience selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions.
• Experience selling to hospitals, health systems, universities, and government healthcare agencies.
• Familiarity with clinical workflows and healthcare decision‐making processes.
• Experience with CRM systems such as Salesforce.

Culture and Benefits

• Work with market‐leading healthcare technology solutions.
• Be part of a high‐performing and growing APAC sales organization.
• Make a meaningful impact on healthcare quality and patient outcomes.
• Competitive salary, commission plan, and benefits.
• Career development and advancement opportunities within a global organization.
• Flexible Working Arrangement – Work from Anywhere and hybrid working (promoting work life balance).

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people.