At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for healthcare professionals.
- Company: Join Ramsay Health Care, Australia's largest private hospital operator.
- Benefits: Competitive salary, career growth, flexible hours, and wellness support.
- Other info: Enjoy exclusive discounts and access to professional development resources.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: 1-3 years in IT support; strong communication and customer service skills.
The predicted salary is between 79499 - 79499 $ per year.
The Service Desk Analyst provides responsive, first-point-of-contact customer service and technical support to Ramsay Health Care IT users. In this role, you will diagnose and troubleshoot incidents in an efficient and effective manner to meet the IT department’s operational objectives. You will play a vital role in supporting our corporate and hospital colleagues nationwide, ensuring our healthcare systems remain reliable and accessible.
Key responsibilities
- Act as the primary point of contact for IT support across phone, email, and online portal channels.
- Diagnose, troubleshoot, and resolve hardware, operating system, and software incidents.
- Log, prioritise, and track incidents through to resolution within designated service timeframes.
- Escalate complex incidents to senior technical specialists and third-party vendors when necessary.
- Communicate technical solutions clearly to both clinical and non-clinical colleagues.
- Contribute accurate documentation and troubleshooting guides to our internal IT knowledge base.
- Participation in on-call roster.
Minimum qualifications
- 1 to 3 years of experience in an IT support role or helpdesk/service desk environment.
- Demonstrated experience of supporting Patient Administration System, Meditech.
- Demonstrated experience of supporting Workday.
- Proven incident analysis and resolution skills.
- Demonstrated hardware diagnostic skills.
- Demonstrated working knowledge of core and non-core applications.
- Demonstrated high level of interpersonal and communication skills.
- Proven ability to work effectively in a team environment and independently as required.
- Strong customer service skills and a commitment to excellence.
- Ability to complete tasks within designated timeframes.
- Strong computer literacy across the Microsoft Office suite of programs and Windows desktop operating systems.
- Tertiary qualifications in computing or a related technical discipline.
- Previous experience working for a large multi-site organisation.
- Previous experience working in a healthcare environment.
- Experience with patient administration systems, SAP, Chris21, and other health industry-specific applications.
Remuneration
On offer is a base annual salary: $79,499 + superannuation based on experience level and qualifications, exclusive of penalties or allowances.
What’s in it for You:
- Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy.
- Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more.
- Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts.
- Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7.
- Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are Australia’s largest private hospital operator, with over 74 sites and 35,000 staff. A values-led workplace where you’ll be supported personally and professionally. A place with flexible, permanent and career-growth opportunities nationwide.
IT Service Desk Analyst employer: Wollongong Private Hospital
Ramsay Health Care is an exceptional employer, offering a supportive and values-led workplace where 'people caring for people' is at the core of our mission. As a Medical Nurse Practitioner in Wollongong, you'll benefit from flexible rostering, career growth opportunities, and access to comprehensive wellbeing support, all while working collaboratively within a multidisciplinary team to provide high-quality patient care. With exclusive employee rewards and professional development programs, Ramsay is dedicated to fostering a fulfilling and rewarding work environment for its staff.
Contact Details:
Wollongong Private Hospital Recruitment Team
